Public Question Time
:
Minutes:
The
Committee Manager read out a question from Sarah Davies, Helensburgh Resident
and Helensburgh Community Councillor, regarding Lighting in Colquhoun
Square.Ìý
“Can
it please be explained why it has taken six months from the first report of problems,
an upheld official complaint and numerous phone calls to get the lights
repaired in Colquhoun SquareÌý (All those
who answered my numerous calls were, efficient, polite and helpful I thank them
for that) Are the lights now fully operational?
Why
at no time were the reported faults logged on the website as reported, as other
lighting faults are?
Can
we please be assured that this problem will not occur again. Functional Street
Lighting is a matter of Health and Safety particularly for women, girls, the
elderly and the vulnerable.â€
Mark Calder, Project Manager responded by advising
that the lighting was not currently operational.Ìý This was as a result of the columns being
non-standard construction, requiring specialist parts.Ìý He advised that the ordering had been
impacted by a review of suppliers to ensure continued best value.Ìý The parts have been ordered but due to the
specialist nature there was no timescale for their delivery.
With regard to the upheld
complaint, Mark explained that the complaint was in regard to the flow of
information rather than the fault.Ìý This
had been due to the operational and customer facing case management systems
being misaligned due to a glitch.Ìý
Regarding the website, he advised that the complaint had been logged,
was in the system, and was being actioned.
In terms of assurances that there would be no
further issues, Mark commented that it was not possible to assure that there
would never be another fault but that changes in the management and reporting
system should reassure that service requests are robustly and appropriately
managed.Ìý Mark advised that he was in
correspondence with the author of the question and that he would update the
person directly when more was known about the delivery timescales.
Councillor MacQuire
commented that to his knowledge 14 of the 22 lights had now been fixed.
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